Privacy policy.

Effective from 1 January 2025

At 2SHEY (“we”, “us”, or “our”), your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services or visit our website. We are committed to safeguarding your information in accordance with the Privacy Act 1988 (Cth) and relevant international regulations such as the GDPR.

1. What We Collect

We may collect personal and business-related information, including:

  • Full name

  • Email address

  • Phone number

  • Business name

  • Social media handles

  • Project goals and preferences

  • Payment and billing details (for invoicing purposes)

  • Responses to questionnaires and discovery forms

  • Website usage data (such as IP address, browser, and device info)

2. How We Collect It

Information is collected through:

  • Our website contact forms

  • Dubsado — our CRM platform, used for intake forms, contracts, questionnaires, and scheduling

  • Email communication

  • Payment processing tools

  • Analytics platforms (e.g. Google Analytics, Meta Pixel)

3. Why We Collect It

We collect your information to:

  • Communicate with you about your enquiry or project

  • Deliver our services as outlined in your agreement

  • Send proposals, contracts, invoices, and project materials via Dubsado

  • Improve the quality of our services and website

  • Send optional marketing updates (with your permission)

  • Comply with legal and regulatory requirements

4. Use of Dubsado

We use Dubsado to manage client communications, contracts, proposals, invoices, scheduling, and form submissions. All information submitted through Dubsado is encrypted and stored securely on its platform. You can review Dubsado’s privacy policy here.

5. Cookies & Analytics

We use cookies and third-party analytics tools (e.g. Google Analytics, Meta Pixel) to track website traffic and user behaviour. This helps us optimise performance and understand how visitors interact with our site. You may disable cookies in your browser settings.

6. Third-Party Services

We may securely share your information with trusted third parties when necessary, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Web hosting providers

  • Email marketing platforms (e.g. Mailchimp, Flodesk)

  • Legal or financial advisors (where required)

We do not sell or trade your personal data.

7. Security & Storage

Your data is stored digitally through secure, password-protected systems including Dubsado and cloud storage. We take reasonable steps to protect against unauthorised access, misuse, or loss of data.

We do not store any credit card details directly on our systems.

8. Marketing Communications

You may opt into our newsletter or email updates voluntarily. You can unsubscribe at any time via the link in any email we send, or by contacting us directly.

9. Your Rights

You have the right to:

  • Access and review the information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with a privacy authority if you believe your data has been mishandled

To make a request, contact us at [your email address].

10. For EU & UK Residents (GDPR)

If you are located in the EU or UK, you are entitled to additional rights under the GDPR, including:

  • The right to be informed

  • The right to data portability

  • The right to restrict processing

  • The right to object to data use under certain circumstances

We process your data only on lawful grounds such as contract performance or your consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or the way we handle your data, you can contact us at:
📧 admin@2shey.com