Refund & Cancellation Policy

Effective from 1 January 2025

At 2SHEY, we value your time and ours. This policy outlines how refunds and cancellations are handled for all services, including branding, website design, event design, and print collateral.

1. General Policy Overview

By proceeding with a booking or payment, you agree to the terms outlined in this Refund & Cancellation Policy. We do not offer refunds for change of mind, dissatisfaction due to uncommunicated expectations, or delays caused by the client.

All payments made to 2SHEY are considered compensation for time, creative direction, communication, and/or deliverables already underway.

2. Non-Refundable Deposits

All project deposits are non-refundable under any circumstances. Deposits secure your spot in our calendar and cover initial strategy, planning, and resource allocation.

3. Web, Branding & Event Design Projects

Fortnightly Payment Plans:

  • You may cancel a project at any stage; however, all payments made to date are non-refundable.

  • If the cancellation occurs mid-project, you will not be billed further, but no deliverables will be released until the current balance is paid.

Upfront Payments:

  • If cancellation is requested before the project has started, only the portion of work not yet completed will be assessed for potential partial refund (less admin/consulting time).

  • If work has commenced, no refund will be issued. You will receive any completed deliverables up to the date of cancellation.

4. Print Design Projects

All print design services are paid 100% upfront and are non-refundable once work begins.
Refunds are not provided for:

  • Printing issues caused by third-party vendors

  • Errors in content provided by the client

  • A change of mind after design has commenced

5. Project Pausing or Delays

If you choose to pause your project:

  • We allow a pause period of up to 21 days. After that, a $150 rebooking fee may apply to resume work.

  • After 30 days of no communication, the project is considered cancelled by the client, and all payments will be forfeited.

6. Client-Initiated Cancellations

If you choose to cancel your project:

  • All payments made up to the cancellation date are non-refundable.

  • You will receive only the work completed up to that point.

  • Outstanding invoices for approved work must still be paid in full.

7. 2SHEY-Initiated Cancellations

We reserve the right to cancel a project if:

  • Communication becomes unprofessional, abusive, or ceases entirely

  • Payment terms are not met

  • Scope repeatedly changes beyond what was initially agreed

In such cases, any work completed will be delivered (if paid for), but no further services will be rendered. Refunds will not be provided unless legally required.

8. Force Majeure

Cancellations due to events beyond our control (natural disasters, serious illness, etc.) will be handled on a case-by-case basis. We will always aim for fairness and transparency in these situations.

9. How to Request a Cancellation

All cancellation requests must be submitted in writing to admin@2shey.com.
Include:

  • Your full name and business name

  • Project details

  • Reason for cancellation

We will respond within 3–5 business days to confirm your cancellation and outline any next steps.