Terms and Conditions

Effective from 1 January 2025

These Terms and Conditions ("Agreement") form a legally binding agreement between you ("Client") and 2SHEY ("Service Provider", "we", "us", "our"). By engaging 2SHEY for services, you acknowledge that you have read, understood, and agree to the following terms.

1. Services & Scope of Work

All services — including branding, website design, print collateral, and event design — will be outlined in your proposal or invoice. Any services not listed will be considered additional and billed separately. Changes in scope may affect cost and timeline.

2. Payment Terms

Web, Branding & Event Design:

  • Paid via fortnightly instalments or upfront, as stated in your quote.

  • A non-refundable deposit is required to secure your booking.

  • Work will not commence until initial payment is received.

Print Design:

  • Requires 100% upfront payment before work begins.

General:

  • Payment due within 7 calendar days of invoice.

  • Late payments incur a 10% fee per week on the overdue amount.

  • 2SHEY may pause or terminate the project for non-payment.

3. Non-Payment, Paused & Abandoned Projects

  • If unpaid after 7 days, the project is automatically paused.

  • Pauses beyond 21 days incur a $150 rebooking fee.

  • If the client is unresponsive for 30+ days, the project is deemed abandoned and all monies paid are forfeited.

4. Project Timelines

  • Timelines depend on client responsiveness and material supply.

  • Delays in communication or missing content will delay project delivery and may incur rebooking fees.

  • Projects delayed beyond 8 weeks may be terminated or re-scoped.

5. Revisions & Feedback

  • Each project includes a set number of revisions (as outlined in the proposal).

  • Additional revisions are billed at $120 AUD/hour or as quoted.

  • Feedback must be submitted within 5 business days of deliverables unless otherwise agreed.

6. File Delivery, Storage & Loss

  • Final files will be delivered in appropriate formats (.jpg, .png, .pdf, .mp4, etc.).

  • It is the client’s responsibility to download and store all files.

  • 2SHEY is not liable for lost, damaged, or corrupted files after handover. Retrieval or regeneration may incur a fee.

7. Intellectual Property (IP)

  • All design copyrights are transferred to the client upon full payment.

  • Working/source files (e.g., AI, PSD, INDD, XD) are not included unless agreed in writing.

  • 2SHEY reserves the right to showcase completed work unless otherwise agreed.

8. Confidentiality

Both parties agree to keep confidential all sensitive information disclosed during the project. This includes, but is not limited to, brand strategy, credentials, client data, and trade secrets.

9. GDPR & Data Privacy (Web Projects)

2SHEY designs websites in alignment with privacy best practices, but clients are responsible for ensuring GDPR, Australian Privacy Act, or any other data regulations are followed. This includes cookie consent banners, privacy policies, email marketing compliance, and legal disclaimers.

10. Accessibility (Web Projects)

Unless explicitly scoped, 2SHEY does not guarantee compliance with WCAG (Web Content Accessibility Guidelines). Accessibility is available as an add-on service and must be included in the original proposal if required.

11. Hosting, Third-Party Tools & Integrations

2SHEY is not liable for:

  • Hosting issues, outages, or data loss on third-party platforms (e.g., Shopify, Wix, WordPress, Squarespace)

  • Performance issues caused by external integrations (e.g., CRMs, email platforms, booking software)

  • Downtime, plugin conflicts, or future changes made after handover

  • Technical failures outside of our control unless under an active support plan

12. Ongoing Support & Retainers (If Applicable)

If you engage 2SHEY for support beyond the project (e.g. social media, website maintenance, content updates):

  • The scope, duration, and price will be outlined in a separate agreement.

  • Retainer work is billed monthly and may include specific inclusions only.

  • Either party may terminate the agreement with 14 days written notice.

13. Use of Third-Party Content (Styled Shoots & Events)

For event collateral or styled shoots using images by other vendors:

  • It is the client’s responsibility to ensure the correct rights, licenses, and permissions have been granted.

  • 2SHEY assumes client-supplied materials are approved for design use.

  • We are not liable for copyright or usage issues arising from incorrectly licensed content.

14. Cancellation & Refunds

  • Deposits are non-refundable.

  • If the project is cancelled after commencement, the client is responsible for payment of work completed to date.

  • Refunds are not provided for change of mind or if dissatisfaction arises from uncommunicated expectations or delays caused by the client.

15. Liability & Insurance

  • 2SHEY holds professional indemnity and public liability insurance.

  • We are not liable for financial loss, business interruption, or reputational damage arising from the use of deliverables.

  • Our total liability under this agreement shall not exceed the amount paid for services.

16. Force Majeure

2SHEY is not liable for delays or inability to perform due to events beyond our control (e.g. natural disasters, illness, tech outages, government restrictions).

17. Termination

Either party may terminate the project in writing if there is a breach of agreement. In such cases:

  • All completed work to date will be invoiced.

  • Any outstanding payments become immediately due.

18. Dispute Resolution

If a dispute arises, both parties agree to make reasonable efforts to resolve the matter amicably. Failing that, legal matters will fall under the jurisdiction of Queensland, Australia.

19. Acceptance of Terms

By engaging with 2SHEY, making a payment, or approving a proposal, the client agrees to these Terms & Conditions in full.